- #LINKEDIN CUSTOMER SERVICE NUMBER HOW TO#
- #LINKEDIN CUSTOMER SERVICE NUMBER INSTALL#
- #LINKEDIN CUSTOMER SERVICE NUMBER UPGRADE#
- #LINKEDIN CUSTOMER SERVICE NUMBER VERIFICATION#
You can see below that you complete this approval in your Facebook business account.Īt the same time you will need to ensure that your business is verified with Facebook. This time you need to approve messages being sent on behalf of WhatsApp. Next you will get another email from Twilio. After I requested that my Twilio number be added as a WhatsApp sender I needed to wait again for approval. Here you will find a WhatsApp senders section. For this you open the programmable messaging section in your Twilio portal. Once you have the pre-approval email from Twilio you are ready to enable a WhatsApp sender. (Which involves starting the process to setup a WhatsApp sender in Twilio.) The steps are easy to follow! But I did notice the comment below in my pre-approval email. And in my case I did have to create a support ticket with Twilio! But they did help me out pretty quickly.Īfter successfully completing step one and requesting your number is enabled for WhatsApp you should receive an email giving you the next steps.
![linkedin customer service number linkedin customer service number](https://i.pinimg.com/originals/54/36/7d/54367d2205687ba7368be4c2c56dddd2.jpg)
But you do have to wait for an email to arrive. Once I had created a Facebook business manager submitting the request to enable my numbers was simple enough. (The link I have provided does that!) But I will give some pointers. I won’t describe each of the above steps in massive detail. You will need a Facebook Business Manager ID to be able to request authorizing Twilio/ If you don’t have a Facebook business manager account already you can use this link to create one! Simples!! Confused? You can read about this process in detail here. Twilio completes your WhatsApp sender registration.
#LINKEDIN CUSTOMER SERVICE NUMBER VERIFICATION#
Submit your Facebook Business Manager account for Business Verification.Approve Twilio messages on your behalf in the Facebook Business Manager console.Submit a WhatsApp sender request to the Twilio console.Request access to enable your Twilio numbers for WhatsApp.The steps involved in connecting Twilio to WhatsApp are If you haven’t done so already your first step will be to connect your Twilio account to WhatsApp. Step One – Connect Twilio Number to WhatsApp You can find Microsoft’s documentation on the WhatsApp channel here.
![linkedin customer service number linkedin customer service number](https://blog.hubspot.com/hs-fs/hubfs/00-Blog-Related_Images/Screen_Shot_2016-07-01_at_11.41.16_AM.png)
#LINKEDIN CUSTOMER SERVICE NUMBER INSTALL#
So whilst that happened I had plenty of time to read up on the install process.
#LINKEDIN CUSTOMER SERVICE NUMBER UPGRADE#
Applying an upgrade can be a lengthy process. It wasn’t! So my first step was to apply the upgrade. Below you can see that in the Dynamics 365 administration center I checked that my sandbox was up to date. Now before you think about configuring the WhatsApp channel it makes sense to check that you are on the latest version of Omnichannel. Note: Currently Microsoft only support US Twilio phone numbers.
#LINKEDIN CUSTOMER SERVICE NUMBER HOW TO#
I explain how to setup a Twilio account and configure the SMS channel in this post. Outside of the 24 hours, for an agent to re-engage with a customer they’d need to send a template message.Īs WhatsApp integration is delivered using Twilio we first need a Twilio account and number. Therefore WhatsApp conversations, unlike say SMS conversations only last for 24 hours and cannot continue over several days (or weeks) as could happen with SMS. Sessions last for a maximum of 24 hours from the most recently received incoming message.
![linkedin customer service number linkedin customer service number](https://i.pinimg.com/originals/d3/6c/2f/d36c2f0dd7168ba0f08921f82f2cc5a6.jpg)
The session would include the incoming messages and any subsequent outgoing replies. Session messages are messages that are incoming messages from a customer. (As we can now send outbound SMS and WhatsApp messages!) In this post I am going to concentrate on incoming messages! I might return to more detail around outbound / transactional messages in a later post.
![linkedin customer service number linkedin customer service number](https://cdn.slidesharecdn.com/ss_thumbnails/shein-190415111405-thumbnail-4.jpg)
(For example: “Your order has been dispatched”.) They can only be sent to users who have opted to receive messages from your organization. Template messages are outbound messages, these are transactional messages with a pre-approved format. You might need to appreciate WhatsApp message types and the 24 hour rule … as this is slightly different to some social platforms. The WhatsApp feature of Omnichannel for Customer service supports WhatsApp integration via Twilio. WhatsApp is obviously a widely adopted social channel with many customers favouring engaging with businesses using WhatsApp. Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.